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Powerbank top-ups

There are three main circumstances in which you may need to top-up your Powerbank:

  1. If you underestimate your average daily usage when you join the Club, you will have a low initial Powerbank balance
  2. If you have a Smart Meter and use a lot of electricity during a high price event, you may deplete you Powerbank below the minimum amount it needs to cover you from market conditions in the future.
  3. If you add a device that drastically increases your usage, such as a heating and cooling system, a swimming pool, or an electric car charging station, your average usage will increase.

An underestimated Powerbank is the most common top-up request because it's not easy accurately estimate your usage. Once you become a Powerclub Member, our Data Analyst Team will run frequent assessments on your energy consumption to ensure your Powerbank has adequate balance to control wholesale energy price fluctuations for you, particularly in summer.

Your average energy use is likely to fluctuate from month to month and season to season. Depending on where you live and the appliances you have in your home, you may find that your usage is more substantial in summer or winter. Over time, Powerclub will collate your data and refine your annual usage pattern to make sure your Powerbank correctly reflects your actual average consumption.

From day to day, your Powerbank will rise and fall, sometimes covering higher wholesale prices, and at other times, topping up when wholesale prices fall. As the Powerbank is always your money, and refundable if you decide to leave Powerclub, it's essential that you understand what might affect your balance and how to protect it from depleting.

Protecting your Powerbank

You can actively protect your Powerbank by downloading Powerwatch to your smart device. The app will send you an alert when wholesale energy prices are high and advise you of ways to reduce your energy usage at that time. By reducing your usage during a high price event, you will protect your Powerbank and avoid having to top up.

We also recommend that you set up your Powerclub Portal once you become a Member. Your Portal will track your energy usage against wholesale energy price so you can choose the right time to use higher consuming appliances like your dryer and dishwasher or heating and cooling.

By learning to exploit the wholesale market like this, you can save yourself hundreds of dollars a year!

If you don't respond to a high-price event and your Powerbank balance is affected, Powerclub's Team will be in touch to recommend some actions you could take in the future, and help you top your account back up.

How is the top-up calculated?

Your top-up is calculated based on the minimum Powerbank requirement of $40 per 1,000 kWh of annual usage, multiplied by your actual average consumption.

Why do you need to top up your Powerbank?

Over the summer months, you will see the occasional summer spike in wholesale energy prices, particularly on very hot days. A significant price spike is generally caused by multiple circumstances happening at once, and while they are infrequent, it's essential that you and your Powerbank are ready. The average wholesale price is expected to climb slightly over summer due to the increase in demand, so you need to ensure your Powerbank is capable of handling your usage requirements.

What happens if you don't top-up your Powerbank?

As per Powerclub's terms and conditions, Members on a Powerbank Plan must contribute sufficient funds to their Powerbank to cover the price variability related to their usage. If you are unable or unwilling to pay a Contribution Notice, Powerclub may terminate your Energy Agreement with us and move you to another energy plan without wholesale benefits.

How to top up your account

If a top-up is required, Powerclub will notify you, and send you an invoice for the amount needed to bring your Powerbank balance back up to reflect your consumption. Your top-up will be direct debited from your preferred account, five business days after you receive your bill.

To have a chat with our Data Analyst Team about your Powerbank top-up, give us a call on 03 8001 6084.