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Family and Domestic Violence

In Australia, domestic and family violence is not accepted.

Domestic and family violence are crimes against the law, and a person who commits these crimes can go to jail, whether they are a man or a woman. Police in Australia are safe and can be trusted. If you or someone you know is in danger call the police on 000.

For free, confidential counselling and information call 1800 RESPECT on 1800 737 732.

If you need a free interpreter call 131 450.

We understand that in situations of family domestic violence, having your power remain on is critical, but managing things like your energy accounts can become overwhelming.

If you’re able to let us know about your situation, we’ll update your account to support you and offer whatever support we can. Please advise us via:


Phone: 1300 294 459

Write: Power Club Limited

Family Manager

Level 2, 696 Bourke Street

Melbourne VIC 3000

Family and Domestic Policy

We’ve put together some information to let you know what we’ll ask and not ask, and how we can help.

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